Explanation of Article
Duo is a third-party software that provides for multi-factor authentication. NDUS campuses moving to implement Duo with Office 365 email in order to add an extra layer of security.
Most modern email applications will work with Duo enabled on Office 365 email. However, most older email applications and native mobile apps (Mail on Android, Mail on iOS) will not work. Please check the table below to see if your email client will work (if you are not sure if your institution is using Duo, please contact your local help desk).
Detailed Information
Desktop Clients
| Application | Supported? | Notes |
| Outlook Web Access | Yes | https://Mail.Office365.com |
| Outlook 365 ProPlus | Yes | |
| Outlook 2016/2019 | ||
| Outlook 2013 | Modification needed | Registry entries are needed to enable. Please contact your local campus IT help desk for specifics. |
| Pre-Outlook 2013 | No | Will need to use Outlook Web Access (https://Mail.Office365.com) |
| Mac Mail on OS 10.13 (High Sierra) or earlier | No | Will need to use Outlook Web Access (https://Mail.Office365.com) |
| Mac Mail on OS 10.14 (Mojave) or later | Yes | There is a bug in Mac Mail that can cause your Office 365 profile to be deleted if the iCloud Keychain is enabled. Contact your local campus IT help desk to disable the iCloud Keychain as a work-around. |
| Linux Evolution Mail | Yes | Or other Linux mail applications that support Modern Authentication. Configuration information. |
| Thunderbird | No | Use Outlook, contact your IT help desk to download a copy of Office with Outlook or use Outlook Web Access (https://Mail.Office365.com) |
| Eudora | No | Use Outlook, contact your IT help desk to download a copy of Office with Outlook or use Outlook Web Access (https://Mail.Office365.com) |
| Pine | No | Use Outlook, contact your IT help desk to download a copy of Office with Outlook or use Outlook Web Access (https://Mail.Office365.com) |
| Other IMAP4 or POP3 | No | Use Outlook, contact your IT help desk to download a copy of Office with Outlook or use Outlook Web Access (https://Mail.Office365.com) |
Smartphone/Tablet/Mobile Clients
| Applications | Supported? | Notes |
| Outlook Web Access | Yes | https://Mail.Office365.com |
| Outlook | Yes | Available in the Apple or Google Play stores. |
| Mail on Android | No | Download the Outlook for Android app from the Google Play store or use Outlook Web Access (https://Mail.Office365.com) |
| Mail on iOS 11 or later | Yes | You may need to delete and re-add your mail profile to get Duo MFA to work. |
| Mail on iOS 10 or earlier | No | Upgrade to iOS 11 or later, or use Outlook Web Access (https://Mail.Office365.com) |
| Chromebook | ? | We are still testing this. |