Error Message or Description of Problem
The GlobalProtect embedded browser opens but is blank, no web content is displayed intermittently. Refreshing the connection or changing the size of the browser window allows the content to show.
Impact
All supported GlobalProtect Versions are impacted
Cause
A set of recent Microsoft updates (KB5051987/KB5051989) has impacted the embedded browsers ability to reliably display the web content.
Resolution or Workaround
This issue has been fixed in GlobalProtect version 6.2.8
Please update your Global Protect Client to address this issue.
If the GlobalProtect client cannot be upgraded, please follow the workaround provided below.
Current Known Workaround:
- Resize or maximize the embedded browser
- Have the user manually maximize the page or resize the page. This will allow the content to properly display
Please see Campus Contacts to contact your campus helpdesk for assistance.