Blank Page when Attempting to log into GlobalProtect VPN

Error Message or Description of Problem

The GlobalProtect embedded browser opens but is blank, no web content is displayed intermittently. Refreshing the connection or changing the size of the browser window allows the content to show.

Image

Impact

All supported GlobalProtect Versions are impacted

Cause

A set of recent Microsoft updates (KB5051987/KB5051989) has impacted the embedded browsers ability to reliably display the web content.

Resolution or Workaround

This issue has been fixed in GlobalProtect version 6.2.8
Please update your Global Protect Client to address this issue.

If the GlobalProtect client cannot be upgraded, please follow the workaround provided below.

Current Known Workaround:

  • Resize or maximize the embedded browser
    • Have the user manually maximize the page or resize the page. This will allow the content to properly display

Please see Campus Contacts to contact your campus helpdesk for assistance.

Solution Properties

Keywords
global protect screen window login
Solution ID
250228113613957
Last Modified Date
04/23/2025 11:38:27 AM
Taxonomy
  • Network > VPN
Collections
  • Public
Views
0